FREQUENTLY ASKED QUESTION

What kind of charging adapter does it come with?

It comes with a USB cable and any USB port can be used to easily charge the device. You can use laptops, power banks, wall chargers for example.

Do I have to pay extra to get a warranty?

No. All our customers are protected with a 1-year manufacturer's warranty. If you face any issues with the device within a year, please contact support and one of our agents will arrange everything for you to get a new device..

Can I use it while charging?

No. The device should not be used while it's being charged.

Is this a certified product? 

Enviable Beauty is certified with CE, Rohs, SAA, FCC, PSE, GS, BS, and KC certifications

Is this device suitable for all skin types?

Yes, it's safe to use on all skin types.

How long should I charge the device for the first time?

You should charge the device for 2 hours when using for the first time

Is it waterproof?

Only the stainless steel head is waterproof. The device body is not waterproof.

What is the ultrasonic frequency of this device?

30 MHz

How often should I use the this?

It's recommended to use 2-4 times per week

What is the battery life of this device?

With one charge, it can be used for about 70 minutes